This week on Arbiters of Truth, our series on the online information ecosystem, Evelyn Douek and Quinta Jurecic spoke with some of the people behind the app that, by this point in the pandemic, you’re probably sick of: Zoom. Quinta and Evelyn sat down with Josh Kallmer, Zoom’s head of global public policy and government relations, and Josh Parecki, Zoom’s associate general counsel and head of trust and safety.

Most of us have used Zoom regularly over the last few years thanks to COVID-19, but while you’re likely familiar with the platform as a mechanism for work meetings and virtual happy hours, you may not have thought about it in the context of content moderation. Josh and Josh explained the kinds of content moderation issues they grapple with in their roles at Zoom, how their moderation and user appeals process works, and why Zoom doesn’t think of itself like a phone line or a mail carrier, services that are almost entirely hands-off when it comes to the content they carry. 

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