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309 épisodes
+ 10: 10 conseils pour créer le buzz sur les réseaux sociaux [Résumé IA de mon article de blog] ( 05/01/26 )
9:13
+ 9: La checklist Relation Client 2026 ! ( 18/12/25 )
1:03:12
+ 8: Adoptez le psycho-marketing pour convaincre vos clients ! Interview de Stefan Lendi ( 12/12/25 )
48:03
+ 7: Pourquoi (encore) écrire un livre en 2025, et quels sont les bénéfices ? ( 10/12/25 )
33:51
+ 6: Le Mythe de la transition énergétique - Vincent Mignerot ( 04/12/25 )
1:25:38
+ 5: L’IA au secours de l’efficacité au centre de contact ! - Consort NT & Eloquant ( 03/12/25 )
52:35
+ 4: Comment apaiser une relation sous tension ? - Astrid Lelièvre & Salima Belghit - CX Summit ( 03/12/25 )
54:09
+ 3: Ne laissez plus vos KPI vous mener en bateau. Reprenez le cap - Daddy Bobozo & Sébastien Jullian ( 03/12/25 )
50:40
+ 2: 7 usages concrets de l’IA pour améliorer sa relation client - Mohamed Benabdelghani - Adecco Medical ( 03/12/25 )
31:57
+ 1: Les conseillers ont la parole, et si on les écoutait VRAIMENT ? - MNT et Fabrice Mabru du CPRC ( 03/12/25 )
54:41
+ Écoute clients & collaborateurs : stop au bla-bla, place à l’action - MACIF et Citygo - CX summit ( 03/12/25 )
53:08
+ Résumé de ma formation "Challenge 30 jours Linkedin Growth Hacking" ( 28/11/25 )
13:20
+ Le guide du copywriting avec... ou sans IA ! - Sélim Niederhoffer ( 30/10/25 )
58:45
+ Notre empreinte sur Terre - Des cartes et Des cartes et des infographies pour comprendre l'Anthropocène - Laurent Testot ( 23/10/25 )
55:36
+ C'est quoi le GEO ? Les conseils et astuces de Fabien Elharrar ( 23/10/25 )
1:05:19
+ Comment utiliser l'IA pour les dirigeants et décideurs - Gabriel Dabi-Schwebel DécisionIA ( 23/10/25 )
37:06
+ Interview PPC auteur du livre "Réinventez votre entreprise à l'ère de l'IA" ( 15/10/25 )
47:17
+ Comment gérer les pics de demande, les émotions et les incivilités au centre de contacts, en particulier dans le secteur des assurances et mutuelles ? ( 09/10/25 )
39:32
+ Comment créer une expérience client fluide et mémorable ? interview par Sqwad ( 03/10/25 )
12:19
+ Comment gérer les incivilités dans la relation client ? ( 01/10/25 )
1:43:53
+ Découvrez le Challenge 30 jours Linkedin - Interview Stéphane Bodvin de Jevendsplus.fr ( 16/09/25 )
23:43
+ Les neurosciences au secours du marketing... interview par Visionary Marketing ( 16/09/25 )
17:54
+ Faire émerger, organiser et faire vivre une culture client en milieu B2B industriel - Alain Schmitt ( 01/09/25 )
57:08
+ 11 conseils pour réussir votre photo de profil Linkedin ( 25/07/25 )
8:56
+ C'est quoi le growth hacking ? - Interview pour le Scrapaud ( 04/07/25 )
28:53
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